Customer Help
Our happiness team is always here to assist.
Orders and Shipping
How long does it take for me to receive my order?+
Dispatch time is often listed on the product page but on average takes 2–5 working days. Paying for Special Next Day delivery does not guarantee we can ship immediately — we may need to bring the item in from our stock house, which takes about 2–3 working days.
It is impossible to keep all 13,000+ wholesaler items in stock for immediate despatch, but we do our best. For printed playing cards please allow 2–3 working days from accepting the proof.
How do I create an account?+
Create an account or log in here: magicworld.co.uk/account.
How do I change my shipping address?+
Log into your account and open Addresses to amend billing or shipping addresses.
How do I track the status of my order?+
Tracking is often placed in the notes on your order. Visit your orders and open the order to see any notes. Tracking is only provided if paid for at checkout; otherwise it ships by a non-tracked service.
Will you keep my credit card information on file?+
We do not store any of your bank details on our servers. Card and bank data is stored securely with the payment provider (PayPal or Elavon). If you pay by phone we never write the number down and only enter it while on the call.
Do you charge sales tax?+
We are currently non-VAT registered, so there is no VAT added to our prices.
International orders and customs+
Now that the United Kingdom is outside the EU we have no control over import taxes or charges from your postal company or country. We declare the official value of the products without charging tax our side. Customs and duty are the customer’s responsibility.
If a refund is due on returned goods we refund once we have received them, minus any shipping charges.
Do you ship to my country?+
We ship to almost every country in the world. If your country is not at checkout, get in touch via Contact Us. Occasionally we may request an additional payment if the courier charges considerably more.
Will my items come in one package?+
In most cases yes. We always do our best to ship everything at once and will notify you if anything is unavailable.
Returns and Exchanges
What is your returns policy?+
Returns will be accepted of faulty or damaged items quickly. If you are unhappy or the item doesn’t live up to your expectation, let us know and we will do our best to find a solution. Remember you are purchasing a secret, not just a physical product.
Returns must be made at the buyer’s cost and sent to:
MagicWorld Returns, 342a Wellington Road North (Rear of Building), Heaton Chapel, Stockport, SK4 5DA
Ideally via a basic Royal Mail tracked option. On return we will deal with a refund if agreed.
Personalised item returns+
Because personalisation is bespoke we cannot accept returns for items you have proofed or that have been printed without faults. Please get in touch and we will do our best to find a solution.
I received the wrong item+
Get in touch via telephone or Contact Us and we will sort it promptly.
My order arrived damaged+
We cannot have you receiving damaged items. Get in touch and we will deal with it promptly.
Where should I mail my authorised return?+
PrintByMagic Limited
MagicWorld Returns
342 Wellington Road North
Heaton Chapel
Stockport
SK4 5DA
How do I receive customer support?+
Use Contact Us. If we cannot reply instantly we will reply within 1 business day.
What do I do if I entered an incorrect shipping address?+
Get in touch and we will amend your address.
Can I change or cancel an order after I've submitted it?+
If your order has shipped we cannot cancel it. If we have not begun designing or printing we can look into cancelling. Please get in touch as soon as you can.