Common purchase queries answered
Orders and Shipping
The time for despatch is often listed on the product page but on average takes 2-5 working days. Please not paying for Special Next Day delivery does not guarantee we can ship immediately and might need to bring in the item quickly from our stock house which takes approx 2-3 working days. It’s simply impossible to keep the full 13,000+ items from our wholesaler in stock for immediate despatch all the time however we do our best :).
For printed playing cards please allow 2-3 working days to process from the point of accepting the proof.
If there are extreme backlogs or national holidays we sometimes put notifications at the top of our website to make this clear.
You can create an account or login to your existing account here: https://www.magicworld.co.uk/my-account/
Please log into your account and navigate to https://www.magicworld.co.uk/my-account . Here you will see a tab called Addresses on the left of the page. Please click here to amend both your billing or shipping addresses.
Tracking information is often placed inside the Notes section of your order. Please navigate to your order by visiting: https://www.magicworld.co.uk/my-account/orders/ nd then click View and you will see any order notes enclosed.
Please note tracking is only provided if paid for at checkout otherwise this will be shipped by a non-tracked service.
We do not store ANY of your bank details on our servers. All credit card and bank data is stored securely on the bank providers highly secure system i.e. Paypal or Elavon merchant services.
If you pay for your order over the phone we will never write down your number and only enter it into the system while on the phone and nobody around to physically hear the numbers provided.
We are currently non vat registered so there is no VAT added to our prices.
Now that the United Kingdom are outside of the EU we have no control of any import taxes or charges that may be incurred from your postal company / country. We declare the official value of the products without charging tax our side.
The full responsibility of customs and duty is the liability of the customer.
If for any reason refunds are due for products purchased that are returned, we cannot be held responsible and will refund you once we have received the goods minus any shipping charges.
We ship to almost every country in the world… If your country is not at checkout please use our ONLINE CHAT to let us know in the bottom right of our website.
Occasionally however we cannot always get the prices right for shipping to every country and we might sometimes request an additional payment only if the couriers charge considerably more.
In most cases YES. We always do our best to ship everything all at once and will notify you if anything is unavailable.
If you need to swap an item
Returns and Exchanges
Returns will be accepted of faulty or damaged items quickly. If for any other reason you are unhappy or the item doesn’t live up to your expectation please let us know and we will do our best to come up with a solution. Please remember you are purchasing a secret and not just a physical product. 😀
While in most cases damaged or unsuitable products can be refunded or exchanged however with personalised items this is different. Because personalisation is bespoke we cannot accept returns for items that you have proofed or that have been printed without faults.
We do however feel strongly about giving you the very best experience possible so please do fill out our LIVE CHAT or give us a call so we can hopefully come up with a solution for you.
Simply get in touch via our telephone or live chat and someone will get back to you with a solution promptly.
Do not worry… We cannot have you receiving damaged items. Simply give us a call or submit a ticket on our live chat and we will deal with the situation promptly.
Please mail your authorised return to:
342 Wellington Road North
Please use our LIVE CHAT in the bottom right of this page. If for any reason we cannot reply instantly your request will automatically get turned into a ticket and we will reply within 1 business day.
Please get in touch on our LIVE CHAT in the bottom right and we will amend your address.
If your order has been shipped then we cannot cancel your order however if we have not begun designing or have not printed we can look into cancelling your order. Please get in touch on the LIVE CHAT in the bottom right of our website and let us know.